Professional Summary:

 

Overall 9 years of experience in Information Technology that consists of Data Management, SAS – ETL activities; SAS – Data Analytics; Report Generation & SAS – Admin activities.

 

Functional Summary:

 

➢     Supported and maintained the SAS Applications after the KA phase being a successful Change/Request/Problem/Incident Coordinator for Prod Issues/Tickets

➢      Worked with the development and other support teams to provide design guidelines and imparts knowledge on  technical trends and solutions

➢     Well experienced in handling multiple teams across different geographical locations in terms of gathering Business requirements, Technical-Process designing, Testing, Training & Supporting

➢     Experienced in preparing the PPTs for client proposals

➢     Succeeded in being/acting as a Project Coordinator for the Defect management

➢     Being an on-site coordinator, responsible for interacting with Business/Clients/On-site teams, and share the technical points to non-technical/off-shore teams

➢     Strong oral and written communication skills, including presentation skills

➢     Eagerness to mentor peers & juniors within & outside the teams

 

Technical Summary:

 

➢     Good knowledge of data structures, data management principles & Retail Market study

➢     Familiar experience with Data Ware Housing & SCD concepts –

ü       Data Validation

ü       Data Cleansing

ü       Data Modeling/Analysis and

ü       Report generations

➢     Proficient in

ü       SAS – Data Analytics,

ü       SAS – ETL & Campaign Management &

ü       SAS – Admin/Support activities

➢     Being an SME for SAS MA, MO & MOM applications – Experienced in supervising the work performed by the other professionals

➢     Acted as an Implementation Coordinator and performed the Pre & Post implementation checkouts responsibilities

➢     Been a part of designing SAS Stored Processes and testing GRID implementation

➢     An Inclination for programming and problem solving mind set

➢     Raised and worked on IMRs, CMRs using Manage Now & Infoman tools

➢     Experienced in using HP Service Manager as a Ticketing tool

➢     Well experienced in Unit Testing the SAS Codes/Reports/Flows/Jobs for SAS Grid implementation with “ ’V’ – Concept” of UAT Methodology

 

SAS Administration Skills:

 

➢     Good understanding of SAS Grid (or) SAS Platform Architecture

➢     Worked closely with IT Teams, Developers, and Infrastructure Teams

➢     Awareness of SAS hot fixes; SAS Installations; SAS Configurations

➢     Start & Stop the SAS services; Cleaning the log folders in a regular time frame and Provide access to Users to SAS MOM

➢     Involved in Capacity Planning & quickly able to resolve the issues and support SAS environment

➢     Migrations of Information Maps from one environment to another

➢     Successfully executing the Change Management Requests (CMRs)

➢     Able to solve the Incident Management Requests (IMRs)

 

Technical Skills:

 

SAS Expertise   BASE SAS SAS/MACROS SAS/SQL   SAS Tools:   SAS/EG – Enterprise Guide SAS Data Integration Studio SAS Management Console SAS Information Map Studio SAS Web Report Studio SAS Customer Intelligence Studio SAS Marketing Automation SAS Marketing Optimization SAS Marketing Operations Management SAS AMO

Other Tools   HP Service Manager Infoman/Infoweb ManageNow   Databases   DB2 Oracle Teradata   Operating System   UNIX Windows   Applications MS-Office

 

Certifications:

 

·   Base SAS Certified

·   ITIL V3 Certified

 

Education Summary:

 

§ Masters in Business Administration from Bharathi Dasan University, Trichy, in 2005 - 74%

§ Bachelor of Computer Applications from S.K.University, Anantapur, in 2003 - 73%

§ Intermediate from Sir. C.V.Raman Junior College, Tadipatri, in 2000 - 81.2%

§ SSC from SVJAV, Tadipatri, in 1998 - 73%

 

PROJECTS PROFILE:

 

Project:               Campaign Operations Management

Client:                             Carnival Cruise Lines

Position:               SAS Campaign Operations Manager

Duration:                From June-01-2015 to till date

Location:              Minneapolis, Minnesota               

 

Tools / Databases:                           

·   SAS Customer Intelligence Studio; SAS Information Map Studio; SAS Enterprise Guide

                                                                                                         

Description:

                           

                  Carnival Cruise Lines comes up with many Campaign Requests in order to drive high value Guests on selected Carnival Sailings via a great offer.

 

Responsibilities as SAS Campaign Ops Lead:

 

ü       Participate in Business meetings to gather/understand the Requirements and communicate them to Technical & non-technical teams

ü       Create/Maintain/Enhance the CI Flows

ü       Create the targeted Audience by proper Audience Selections & Suppressions

ü       Make sure the Info Maps are created/updated in a timely manner as required

ü       Audit the Campaigns before delivering the files to the Clients

ü       Participate/Giving Knowledge sharing sessions/peer reviews

ü       Perform data analytics in SAS using SAS & SQL queries

ü       Good in understanding the existing codes and quickly provide an insight of changes if need

 

 

Project:               Attribution; Automated Affinity

Client:                             WellPoint / Anthem

Position:               SAS Technical Lead/Project Coordinator

Duration:                From Oct-2013 to May-29-2015

Location:              Richmond, Virginia               

 

Tools / Databases:                           

·   SAS

·   Teradata/BTEQ Scripts

·   Informatica

                                                                                                         

Description:

                           

                  The main goal of this initiative is to attribute the Members to one Individual Provider based on his/her affinity to the Providers for a defined period. The main type of data i.e. used/worked upon is MBRs; Claims; Providers & Programs.

 

Responsibilities as SAS DEV Lead:

 

ü       Connect to Teradata using PROC SQL / SAS Pass Thru facility and import data

ü       Perform data analytics in SAS using SAS & SQL queries

ü       Good in understanding the existing codes and quickly provide an insight of changes if need and maintenance

ü       Well experienced in table Joins; and using BASE SAS functionalities

ü       Developed SAS Stored Processes with which Business can view the run those & view the reports

ü       Read in the DEFAULT & PCP Affinity data of all the WellPoint enrolled Members

ü       Reading in Type 1, Type 2 NPIs and give preference to Type 1 NPIs using Teradata SQL

ü       Involved in all the Requirements discussion with Business & Technical teams

ü       Provided the accurate Technical responses for the Business Requirements with a detail oriented Design activities explaining the approach of the Implementation

ü       Involved in Development; SIT & UAT (supporting Business) activities up to the PROD Implementations

ü       Supported the Business with Post Prod fixes if any

ü       Monitoring the Jobs/Logs/Files regularly on UNIX/AIX servers using UNIX Basic commands and involved in Quick fixes of PROD failures

ü       Well experienced in Waterfall methodology of SDLC  for a Project starting from the first phase of an SDLC of a project like Requirements Gathering; Technical Responses; Technical Design Document; BUILD/Coding; SIT; UAT; PRODUCTION Implementation

ü       Followed by Post Prod fixes if any under warranty period

ü       Generated Reports using SAS Output Delivery System & SAS Add-In Microsoft Office

ü       Been very flexible in resolving the critical PROD issues/failures in a quick turnaround of time

 

Also, performed as an On-site co-coordinator for a team of 9 members in off-shore and maintained the best practices in terms of accuracy in deliverables.

 

 

Project:               Customer Relationship & Opportunity Management

Client:                             State Farm Insurance               

Position:               SAS Technical Lead/Project Coordinator

Duration:                From May-2013 to Oct-2013                              

Location:              Bloomington, IL

 

Tools:                           

·   SAS EG,

·   SAS Customer Intelligence Studio

·   SAS Marketing Automation

·   SAS Marketing Optimization

·   SAS Marketing Operations Management &

·   SAS Management Console

                                                                                                         

Description:

                           

                  The main goal of this initiative is to support all the customers/business in order to create the new or enhance the existing campaigns according to the State Farm requirements as a Project Coordinator

 

Responsibilities:

 

ü       Created the new Campaigns using SAS CI Studio

ü       Enhanced & maintained the existing Campaigns

ü       Refreshed the counts of MBRs (targeted audience) on a daily/weekly/monthly basis using SAS CI Studio

ü       Involved in data analysis & report generations using SAS EG

ü       Developed few SAS Macros to check the same repetitive tasks on a frequent basis

ü       Good in understanding the existing codes and quickly provide an insight of changes if need and maintenance

ü       Checking the file receiving information regularly on UNIX/AIX servers using UNIX Basic commands

ü       Acted as a Problem & Incident Coordinator to support SAS MA, MO & MOM applications in Production

ü       To solve the issues that customers/agencies face frequently while running or creating the Campaigns

ü       To provide 24/7 support to resolve all the following tickets in HP Service Manager

§ Problems

§ Incidents

§ Change management requests

 

On-site co-coordinator for a team of six members in off-shore, leading for the best practices in terms of accuracy in the deliverables and sharing the knowledge

 

Clients:                American Express in IBM India Pvt. Ltd.                             

Position:               Sr. SAS Developer/Tech Lead

Tools:                            SAS EG, SAS Data Integration Studio, SAS Management Console

Duration:                From Jul-2010 to May-2013

Location:              Bangalore, India               

 

              Projects:

             

1.       Download Utility

2.       Creation of Stored Processes (GUI s)

3.       Dedicated SAN

4.       Audit & Performance (SP) Reports

5.       Testing in GRID Implementation & Platform Related Activities

6.       SAS Administration activities

 

Responsibilities as SAS DEV Lead:

 

ü       Connect to DB2 database using PROC SQL / SAS Pass thru facility and import data

ü       Developed SAS Stored Processes on SAS Management Console and made them available on SAS EG to be sued by Business Users

ü       Developed minor/medium SAS programs with the combination of UNIX commands

ü       Involved in Business Requirements gathering; Providing Technical approaches to address Business needs

ü       Well experienced in Waterfall methodology of SDLC  for a Project

ü       Generated Reports using SAS Output Delivery System & SAS Add-In Microsoft Office

ü       Good in understanding the existing codes and quickly provide an insight of changes if need and maintenance

ü       Experience in debugging the SAS code failures for all the PROD failures and make the code fixes soon

 

Responsibilities as SAS ADMIN:

 

ü       Experienced in working on SAS Grid (or) SAS Platform Architecture

ü       Been part of SAS hot fixes & SAS License Renewals

ü       Aware of SAS Installations & Been part of SAS ACCESS

ü       Start & Stop the SAS services

ü       Successfully executing the Change Management Requests (CMRs)

ü       Able to solve the Incident Management Requests (IMRs)

ü       Perform data analytics in SAS using SAS & SQL queries as part of performance tuning

ü       Continuously monitor the GRID Queues & Jobs’ Load status

ü       Generate the GRID servers/load status related reports and submit to Business…etc.

ü       Well experienced in training the juniors/new employees in giving an overview on SAS GRID Architecture

ü       Experienced in preparing & maintaining the GRID/Architecture related documents

 

Handled a team of four members for American Express in IBM as a QA Reviewer, leading for the best practices in terms of accuracy in the deliverables and sharing the knowledge

 

Project:                 Paper Category Insight

Client:                 Sobeys                                           

Position:                 Project Lead/Team Lead

Technologies:  SAS/BASE, SAS/MACROS, SAS/SQL, SAS/STAT

Duration:                 Jan 2009 to Jan 2010

Location:                Vadodara, India

                                                                                                         

Description:

                           

                  The main goal of this initiative is to put a customer lens on to the Paper Category products, and try to understand the different motivations, habits, and consumer behaviors.  There are several objectives of this project:

 

Responsibilities:

 

ü       Connect to Oracle database using PROC SQL / SAS Pass Thru facility and import data

ü       Validate all the files received from the business, and do a quick audit: number of products, customers, sales, brands, promotions, etc. using UNIX commands

ü       Identifying Key Factors using BASE SAS functions & developed SAS Macros for the similar tasks to do:

·                     Propensity to stockpile / bulk buy

·                     Propensity to promotion

·                     Purchasing frequency

·                     Loyalty towards a Brand

ü       Creating Paper Segmentations using SAS STATS

ü       Identifying the Segment motivations/needs with the impact on the Basket – Size of basket

ü       Understand the shopping patterns of customers & Develop promotions and strategies to answer the different needs of the customer groups using BASE SAS & SAS Macros

ü       Understand the level of loyalty (either to IGA or to a particular brand) of customer to paper products & Regroup customers with similar patterns using SAS STATS

ü       Worked in AGILE Methodology

ü       Good in understanding the existing codes and quickly provide an insight of changes if need and maintenance

ü       Experience in debugging the SAS code failures for all the PROD failures and make the code fixes soon

 

 

 

 

 

 

Clients:              TESCO Internationals

Position:              Data Engineer

Tools:                            SAS DI Studio 4.2; SAS Management Console 9.2; SAS EG 4.2

Technologies:  SAS/BASE, SAS/MACROS, SAS/SQL, SAS/STAT

Duration:          Gurgaon, India

Location:              Jul 2005 to Dec 2008

 

Summary of Responsibilities:

 

ü       Actively involved in developing the new Data Solutions (Client specific)

ü       Maintaining and enhancing the Data Solutions, if required (Client specific)

ü       Reading all the Source files into raw SAS data sets

ü       Validating the data as per the requirements based on the DIS-Data Interface Specifications

ü       Sustaining the weekly load

ü       Reading the Dimensional and Transactional data either daily or weekly depending on the frequency of the data

ü       Checking the Quality of the data that we receive by running the InSummary Reports, this provides the descriptive Statistical information, based on Stores, Customers and Products specific

ü       Identifying the closed, new and modified/changed Stores/Customers/Products, in case of SCD (Slowly Changing Dimensions) data

ü       Creating the suitable Parameters for all the Segmentations

ü       Running the KQI Reports regularly to check the consistency in the data

ü       Publishing the data for Shop and Campaign Departments

ü       Performing the Health Checks on the raw data, by running different types of analyses

 

Additional Responsibilities:

 

ü       Active interaction with the Clients and always do the level best in order to reach their expectations in terms of Deliverables

ü       Adding value to the Service in a beneficial manner with all the implementations, contributing towards the growth of the Business

ü       Receiving a clear picture of the Custom Insight, for the conceptual understanding of Retail Industries, associated to the Business Rules

ü       Creating and maintaining the suitable and important documentation, like Solution Management and Solution Automation Documents for the reference of team

ü       Retaining the Data Exploration Document with all the required information and escalating to the Clients if anything is not clear to maintain the accuracy

ü       Creating the Initial Build Data Audit Document to reach/understand the Business Rules

ü       Conducting and participating in the Knowledge Sharing Sessions, with the whole team to share the knowledge of all the updates, including the Business Updates

ü       Actively involved in training the new joiners and making them comfortable to handle their work independently after a while

ü       Passing the general stuff related to Domain or Technical to all the people under the useful resources

 

Handled a team of 3 members for TESCO as a QA Reviewer, leading for the best practices in terms of accuracy in the deliverables and sharing the knowledge.